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Prosperity Home Mortgage Consultants Recognized as Top 1% for Customer Satisfaction by Experience.com

Wednesday, April 27, 2022

We are pleased to announce that sixteen of our Mortgage Consultants have been recognized in the Top 1% in Customer Satisfaction by Experience.com!

Experience.com, a leading provider of experience management software, announced its annual America’s Top Loan Officers for Customer Satisfaction. Competition was fierce, as the ranking is based on millions of customer reviews of nearly 40,000 individual mortgage consultants from more than 350 companies - by far the largest customer satisfaction index in the mortgage industry.

The results are based on survey completion rates, number of reviews, and star ratings submitted to the Experience.com Customer Experience platform by verified customers. To ensure data integrity, the integrated, cloud-based platform is connected directly to each company’s loan origination system and requests are sent automatically to the borrower and the co-borrower on all closed loan transactions.

A proprietary algorithm and weighting were used to arrive at the final results, which are based on data from 2021. The Top 1% of Mortgage Consultants would needed to have closed a high volume of mortgage loans and give each customer a great experience every time. Below are Prosperity's Mortgage Consultants Awarded with this top honor.

1. Carleton Chambers, Ashburn, VA

2. Omar John Nassar, Allentown, PA

3. Jonathan Okun, Bethesda, MD

4. Kevin Bader, Hoover, AL

5. Jody Eichenblatt, Alexandria, VA

6. Kathy Quandt, Rochester, MN

7. Janice Lanning, Fredricksburg, VA

8. Andrea Brost, Denver, CO

9. Bradley Stevenson, Williamsburg, VA

10. Kim Luckett, Louisville, KY

11. Tammie Mitchell, Richardson, TX

12. Sarah and Kathryn Welsh, Mclean, VA

13. John Pavlakovich, Denver, CO

14. Gerry Klender, Milford, CT

15. Thomas Barclay, Abingdon, MD

16. Andi Lentz, Winston Salem, NC

Along with our Top 1% Mortgage Consultants in Customer Satisfaction, Prosperity was also named in the Top 10 Mortgage Company large division category for Top Performers by Experience.com. We are honored to be named and we look forward to continuing to provide excellent customer service to our borrowers. Congratulations to our winners!

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